Company: Y&H GROUP LIMITED
Contact: yongheng.peter@gmail.com
This Billing Policy explains how payments are processed, when you are charged, how taxes/duties may apply to cross-border orders, and how billing disputes are handled. We aim to keep the information clear, specific, and practical for real fulfillment.
1) Accepted Payment Methods
We accept major credit and debit cards, including Visa, Mastercard, and Discover (availability may vary by region and issuing bank). Payment processing is handled by secure third-party payment service providers.
2) Currency & Pricing
- Prices are shown on the product and checkout pages in the currency displayed at the time of purchase.
- Your bank/card issuer may apply foreign exchange rates or additional fees if your billing currency differs.
3) Timing of Charges (When You Are Billed)
You will be charged immediately at checkout when you place an order.
If your payment is not authorized, the order may not be confirmed.
4) Taxes, Duties, and Import Fees (Cross-Border Notice)
ANIMAL TCG orders may be shipped cross-border (e.g., shipped from China in the initial fulfillment stage, or shipped via regional fulfillment partners in later stages). Because tax rules vary by country/region, the following may apply:
- Sales tax / VAT / GST: Some destinations may require local consumption taxes.
- Customs duties & import handling fees: Customs authorities or carriers may charge duties, brokerage, or handling fees upon import.
Unless we explicitly state “Taxes/Duties Included” at checkout or on the order confirmation, taxes, duties, and import-related fees are the responsibility of the recipient and are determined by local regulations.
If we explicitly label an order or shipping method as “taxes/duties included” and you are charged again upon delivery, contact us at yongheng.peter@gmail.com with payment proof/receipt for review. Any resolution will be handled case-by-case based on the order records and available documentation.
5) Subscriptions / Recurring Charges
ANIMAL TCG does not offer subscriptions or automatic recurring billing unless clearly disclosed at the time of purchase. If a subscription product is introduced in the future, the renewal terms will be presented clearly before you enroll.
6) Order Confirmation & Billing Descriptor
After successful payment, you will receive an order confirmation. The charge on your statement may appear under Y&H GROUP LIMITED or a payment processor descriptor.
7) Cancellations (Before Shipment)
If you need to cancel an order, email yongheng.peter@gmail.com as soon as possible. If your order has not been shipped, we will review whether cancellation is still possible. Once an order has been dispatched, cancellation may not be available.
8) Billing Errors
If you believe you were charged incorrectly (e.g., duplicate charge), contact us at yongheng.peter@gmail.com with:
- order number,
- billing date/amount,
- and a screenshot or statement evidence (with sensitive details hidden).
We will investigate and respond with a proposed solution within a reasonable timeframe.
9) Disputes & Chargebacks
If you have a billing concern, please contact us first at yongheng.peter@gmail.com so we can help resolve it efficiently.
If you initiate a chargeback with your bank/card issuer, we may provide order records, shipment tracking (if available), and customer communication history to the payment processor for review.
10) Changes to This Billing Policy
We may update this Billing Policy from time to time to reflect operational or regulatory changes. Any updates will be posted with a revised “Last Updated” date.
