Privacy Policy

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Last updated: Mar 2026

Overview

Our policies are written to be easy to understand first, and trustworthy in practice—so you always know what to expect before you buy. We keep the structure clear, with one section answering one question, and communicate in a consistent, verifiable way across our website and public pages. 

Shipping (Phased Fulfillment, Cross-Border)

ANIMAL TCG orders are fulfilled in phases: early shipments may dispatch directly from our factory in China, while later restocks may ship via regional agents/fulfillment partners depending on inventory and destination. This means shipping speed, carrier options, and customs handling can vary by region and fulfillment stage, and we’ll provide tracking when available. 

Refunds & Returns (Blind-Box Final Sale)

Because our products include blind-box mechanics, all blind-box purchases are final sale (non-returnable and non-refundable). If your order arrives damaged or with incorrect contents, you can contact us within 14 days of delivery and we will verify the issue and arrange a replacement shipment where appropriate. 

Privacy

We collect only the information needed to process orders, ship products, and provide support, and we aim to present this clearly and responsibly. We may use trusted third-party services (e.g., payment and logistics providers) to fulfill orders and operate the site. 

Terms of Service

Our Terms set the baseline rules for using the website and purchasing ANIMAL TCG products, aligning with our communication principles: clear information hierarchy, consistent external messaging, and practical fulfillment standards (what we can deliver and how we handle issues).

1. Privacy Policy

ANIMAL TCG is a collectible card product built to be fun, beautiful, and kind, and we aim to communicate in a clear and trustworthy way. [1] This Privacy Policy explains how Y&H GROUP LIMITED (“we,” “us,” “our”) collects, uses, discloses, and protects your information when you visit our website or purchase from us. 

 

1) Who We Are

Brand: ANIMAL TCG 
Company: Y&H GROUP LIMITED
Contact Email: yongheng.peter@gmail.com
Shipping Origin: China (cross-border transactions)

 

2) Information We Collect

We may collect the following types of information:

  • Order & contact details: name, email, phone number (if provided), shipping address, billing address (if applicable).
  • Payment information: payments are processed by third-party payment providers; we generally do not store full payment card details on our servers.
  • Account/support communications: messages you send us, including photos/videos you provide for after-sales verification (e.g., damage proof).
  • Device & usage data: IP address, browser type, device identifiers, pages viewed, and timestamps for security, analytics, and performance.

3) How We Use Your Information

We use your information to:

  • process orders, fulfill shipments, and provide customer service;
  • send transactional messages (order confirmations, shipping updates, service notices);
  • improve our website and product communication so information remains clear and reliable; 
  • prevent fraud, abuse, or security incidents;
  • comply with legal obligations.

4) How We Share Your Information

We do not sell your personal information. We may share necessary information with:

  • Service providers (payment processors, logistics carriers, email/IT service providers) solely to perform services for us;
  • Authorities or legal entities if required to comply with laws or protect rights and safety.

5) International / Cross-Border Data Processing

Because we ship from China and serve customers internationally, your information may be processed in countries/regions different from where you live. Cross-border transfers may occur as needed to fulfill your order and provide support.

 

6) Data Retention

We keep personal information only as long as necessary for the purposes described here, or as required by law (e.g., accounting/recordkeeping).

 

7) Cookies & Similar Technologies

We may use cookies or similar technologies to operate the site, remember preferences, and analyze traffic. You can manage cookies through your browser settings.

 

8) Your Rights & Choices

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To request help, contact us at yongheng.peter@gmail.com.

 

9) Contact

For privacy questions, email: yongheng.peter@gmail.com.

2. Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

3. Products Or Services (If Applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4. Terms of Service

These Terms of Service (“Terms”) govern your use of the ANIMAL TCG website and purchases from Y&H GROUP LIMITED. Our design and communication principle is to prioritize clarity, credibility, and long-term positive value. 

 

1) Company Information

Brand: ANIMAL TCG
Company: Y&H GROUP LIMITED
Email: yongheng.peter@gmail.com
Shipping Origin: China (international / cross-border)

 

2) Eligibility & Use

By using this website, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction.

 

3) Product Information

We strive to describe products accurately and clearly, but minor differences may occur due to production batches, packaging updates, or display settings. We prioritize transparent, verifiable information over exaggerated marketing claims. [6]

 

4) Orders, Pricing, and Availability

  • Orders are subject to acceptance and availability.
  • We may cancel or refuse orders due to suspected fraud, pricing errors, or other reasonable issues.
  • Prices and promotions may change at any time; the price at checkout applies.

5) Payment

Payments are processed through third-party providers. You agree to provide accurate payment information and authorization for the transaction.

 

6) Shipping & Cross-Border Transactions

You acknowledge that shipments originate from China and may be subject to customs procedures and import fees as described in the Shipping Policy.

 

7) Final Sale / Replacements

All blind-box products are final sale (no returns/refunds). For damage or incorrect contents, you may request a replacement within 14 days as described in the Refund Policy.

 

8) Intellectual Property

All website content (text, images, logos, designs) is owned by or licensed to Y&H GROUP LIMITED and protected by applicable laws. You may not copy or use it without written permission.

 

9) Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Our liability for any claim related to a purchase will not exceed the amount you paid for the product at issue, except where prohibited by law.

 

10) Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Y&H GROUP LIMITED

Tsim Sha Tsui, Kowloon, Hong Kong

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