Shipping Policy

Title

Last updated: Mar 2026

Overview

Our policies are written to be easy to understand first, and trustworthy in practice—so you always know what to expect before you buy. We keep the structure clear, with one section answering one question, and communicate in a consistent, verifiable way across our website and public pages. 

Shipping (Phased Fulfillment, Cross-Border)

ANIMAL TCG orders are fulfilled in phases: early shipments may dispatch directly from our factory in China, while later restocks may ship via regional agents/fulfillment partners depending on inventory and destination. This means shipping speed, carrier options, and customs handling can vary by region and fulfillment stage, and we’ll provide tracking when available. 

Refunds & Returns (Blind-Box Final Sale)

Because our products include blind-box mechanics, all blind-box purchases are final sale (non-returnable and non-refundable). If your order arrives damaged or with incorrect contents, you can contact us within 14 days of delivery and we will verify the issue and arrange a replacement shipment where appropriate. 

Privacy

We collect only the information needed to process orders, ship products, and provide support, and we aim to present this clearly and responsibly. We may use trusted third-party services (e.g., payment and logistics providers) to fulfill orders and operate the site. 

Terms of Service

Our Terms set the baseline rules for using the website and purchasing ANIMAL TCG products, aligning with our communication principles: clear information hierarchy, consistent external messaging, and practical fulfillment standards (what we can deliver and how we handle issues).

1. Shipping Policy

This Shipping Policy explains where ANIMAL TCG orders ship from, how fulfillment is handled, what to expect regarding customs/duties/taxes, and how we communicate policy updates in a clear and reliable way. 

 

1) Shipping Origin (Phased Fulfillment)

ANIMAL TCG fulfillment is handled in phases:

We determine the shipping origin based on your destination and the inventory available at the time your order is prepared for dispatch. 

 

2) Fulfillment Partners & Logistics

To deliver orders efficiently, we may work with third-party service providers, including:

Your order may be fulfilled in one shipment or multiple shipments depending on inventory location and logistics constraints. If split shipments are necessary, we will communicate this as clearly as possible. 

 

3) Processing Time & Dispatch

We aim to process and dispatch orders as quickly as possible after order confirmation.

We prioritize “clear, trustworthy information + deliverability” in our fulfillment communication (what we are doing, how we are doing it, and what may change). 

 

4) Shipping Methods, Tracking, and Delivery Estimates

5) Customs, Duties, Taxes (Important for Cross-Border Orders)

Because ANIMAL TCG ships internationally and may ship from China during the initial phase, your shipment may be subject to:

Who pays these fees?
Unless explicitly stated otherwise on the checkout page or in a written notice from us, customs duties, taxes, and import-related fees are the responsibility of the recipient and are determined by your local customs authority. 

If shipped via a regional agent/warehouse:
Cross-border steps may be reduced; however, any applicable local taxes/fees still depend on your country/region’s rules and cannot be universally guaranteed. 

 

6) Address Accuracy & Address Changes

Please ensure your shipping address is complete and accurate (including apartment/unit numbers, postal code, and a reachable phone number if required by local carriers).

If a package is returned or fails delivery due to an incorrect/incomplete address or failure to collect, additional shipping costs may apply for re-delivery. 

 

7) Undeliverable, Refused, or Unclaimed Packages

If a package is undeliverable, refused, or unclaimed and is returned to sender:

Please note: customs authorities or carriers may dispose of unclaimed packages in some regions; outcomes vary by country and carrier policies. 

 

8) Lost Packages, Delays, and Delivery Issues

Delays: International logistics may be delayed by customs, weather, peak seasons, carrier capacity, or other factors outside our control. 

Marked “Delivered” but not received:
If tracking shows “delivered” but you cannot locate the package, please:

  1. check with household members/building management,
  2. contact the local carrier, and
  3. email us within a reasonable period so we can assist with a trace request when possible. 

9) Damaged Items or Incorrect Contents (Replacement Window)

If your order arrives with:

please contact yongheng.peter@gmail.com within 14 days of delivery (based on tracking status). After verification, we will arrange a replacement shipment when appropriate. 

To help us verify efficiently, please provide:

10) Shipping Cost

Shipping fees (if any) are displayed at checkout and may vary by destination, service level, and package weight/size.

Any promotions or special shipping arrangements will be communicated on the relevant page or during checkout when available. 

 

11) Policy Updates & Communication

We may update this Shipping Policy to reflect operational improvements, changes in fulfillment phases (China factory direct vs. regional agents), carrier availability, or regulatory changes.

We aim to keep all shipping-related information clear, credible, and verifiable, avoiding vague claims and focusing on concrete, transparent commitments. 

 

12) Contact

For shipping questions or support, contact:
Email: yongheng.peter@gmail.com

2. Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

3. Products Or Services (If Applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4. Terms of Service

These Terms of Service (“Terms”) govern your use of the ANIMAL TCG website and purchases from Y&H GROUP LIMITED. Our design and communication principle is to prioritize clarity, credibility, and long-term positive value. 

 

1) Company Information

Brand: ANIMAL TCG
Company: Y&H GROUP LIMITED
Email: yongheng.peter@gmail.com
Shipping Origin: China (international / cross-border)

 

2) Eligibility & Use

By using this website, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction.

 

3) Product Information

We strive to describe products accurately and clearly, but minor differences may occur due to production batches, packaging updates, or display settings. We prioritize transparent, verifiable information over exaggerated marketing claims. [6]

 

4) Orders, Pricing, and Availability

  • Orders are subject to acceptance and availability.
  • We may cancel or refuse orders due to suspected fraud, pricing errors, or other reasonable issues.
  • Prices and promotions may change at any time; the price at checkout applies.

5) Payment

Payments are processed through third-party providers. You agree to provide accurate payment information and authorization for the transaction.

 

6) Shipping & Cross-Border Transactions

You acknowledge that shipments originate from China and may be subject to customs procedures and import fees as described in the Shipping Policy.

 

7) Final Sale / Replacements

All blind-box products are final sale (no returns/refunds). For damage or incorrect contents, you may request a replacement within 14 days as described in the Refund Policy.

 

8) Intellectual Property

All website content (text, images, logos, designs) is owned by or licensed to Y&H GROUP LIMITED and protected by applicable laws. You may not copy or use it without written permission.

 

9) Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Our liability for any claim related to a purchase will not exceed the amount you paid for the product at issue, except where prohibited by law.

 

10) Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Y&H GROUP LIMITED

Tsim Sha Tsui, Kowloon, Hong Kong

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